FAQ - Frequently Asked Questions

Requirements & Process

Do I have to be of legal age to sell my skins to you?

No, but if you are underage need to have approval from your guardian.

Do you buy all types of CS2 skins or are there restrictions?

We analyze the market every day and make an assessment of which skins we are interested in. But in general, we buy all kinds of skins. On illiquid skins we offer lower prices. Write to us directly through our live-chat function to find out if we buy your skin.

Can you give a preliminary estimate of my inventory before I send anything?

We absolutely can do that.

Are there any specific skins or items you are particularly interested in?

We are interested in most things, but generally speaking, we offer more for skins that are considered "liquid".

Can I sell single skins, or do I have to sell my entire inventory?

We buy everything from individual items to entire inventorys, it's up to you.

Payments and Transactions

How long will it take for me to get my money after we agree?

We will make a payment as soon as we receive the item (s), the time until you have the money in the account depends on your chosen payment method.

Are there any fees or deductions on the payment?

No fees or deductions, you always get the agreed amount to your bank account.

Can I get paid in cryptocurrency or other digital payment solutions?

You can get paid in crypto, ask us in the chat and we will develop a solution that suits you.

Do you just make bank transfers or are there other options?

Our payment methods are following: swish, Swedish bank transfer, cryptocurrency, revolut & international bank transfer. If you would like to get paid in another way, ask us and we will see what we can do.

Do you trade skins for skins?

We do not make direct exchanges but we are happy to buy your skins for money, after that you make a separate payment to us for what you want to buy.

Security & Legitimacy

How do I know you are trustworthy and not a scam?

With over 10 years in this business and over 150,000 completed trades, we can guarantee a secure deal. Over the years, we have had tens of thousands of satisfied customers and over 1000 reviews on trustpilot.

Do you have references or previous customers who can confirm your business?

We have! You are welcome to take a look at our trustpilot here: https://www.trustpilot.com/review/eldrostrades.se

Are you a registered business?

We are.
Company name: Eldros Trades AB
Company identification number: 559337-7327
VAT ID: SE559337732701

Company address:

Närlundavägen 12G
252 75, Helsingborg
Sweden

What do I do if someone pretends to be you and tries to deceive me?

Contact us here on the website via chat and we will help you further. Unfortunately this occurs a lot and we are doing our best to prevent any and all type of scams for all players and skin enjoyers in CS2.

Process & Time Requirement

How long will it take for you to value my skins?

Usually it only takes around 1-3 minutes.

What happens if I regret sending skins to you?

Once the skins are sent, we will send out the money. Once the money has been sent, there is no possibility for us to revert the transaction and send back your skins. If the money has not been sent yet, we can return your skin after eight days.

Can I get my skins back if I don't accept your offer?

You always get a quote before you send the skins to us, then you can choose to accept or decline.

Specific requests

How do you calculate the value of rare skins or those with special float values/stickers?

We value from Buff163 and YouPin when evaluating skins and stickers and take into account our own sales history of the same items.

Is it possible to sell skins from other games or only CS2?

Yes, we also buy Rust, Dota and Team Fortress 2 skins.

How do you handle skins with “trade lock” or restrictions?

We can only give a preliminary valuation on your skins with tradehold. The day they become tradeable, we will give you an accurate bid.

Alternative arrangements

Can I get paid in the form of other CS2 skins instead of money?

Unfortunately, we do not exchange skins for skins, we pay you first for your items and then you can buy something from us.

Do you offer any kind of loyalty program or discount for repeat customers?

We value all our customers highly and always strive to provide the best price for your skins.

How long is your quote valid if I want to think about it?

It is valid as long as the market price of your skins does not change. In the case it changes we adjust our bid based on the new valuation.